The levels of rudeness is uncalled for and the lines extremely long, a Zara customer wrote on Twitter. Customer service is terrible, another said.
Zara – an example for a big global brand with even bigger UX mistakes. – Melany Benjamin
Zara's staff answer the one question every customers wants to know - why are the queues always so long? - Liverpool Echo
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ZARA's Shopping Experience and Customer Satisfaction
ZARA's Shopping Experience and Customer Satisfaction