The first steps of the grievance procedure are probably the most important. This is where most of the investigative work is done by the union steward, the union first states and frames its case, and where the employer states their case. The first two steps of the grievance procedure are where most grievances get settled. Often times “problems” get settled by just having the union steward and the supervisor “talk things out." For that reason, workers sometimes think that grievances are only those problems that go to the final steps of the grievance procedure.
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