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This guide from ICMI details all the essential best practices for seamless, integrated service in the contact center.
Call Center and Contact Center Resources
Call Center and Contact Center Resources
Best Practices in Social Media Customer Care
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Why Mobile? 90% of Text Messages are Read Within 90 Seconds
Call Center and Contact Center Resources
Call Center and Contact Center Resources
Best Practices in Social Media Customer Care
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