I had an experience buying online this weekend from retailer Hanna Andersson that prompted me to write about customer service – and about when, and how a company decides that losing customers is okay. My story is simple: this past Wednesday evening, as I was thinking about the meal I was going to cook for Thanksgiving the next day, I []

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The Hanna Andersson Story: When Losing Customers is Okay - V3B: Marketing and Social Media Agency